Privacy and Terms

This Privacy Policy explains what information the apps collect, how we use it, and the choices you have. In this policy, "the app" means the Hearabouts app or Mountain View Historic Tour, as applicable.

Summary

• Location helps power route and nearby-stop features. Tour activity may also include saved location points from a walk.
• We create an account for app and purchase features, even if you use the app as a guest. You can delete a guest or signed-in account from the app.
• We use information you choose to provide, such as account details or feedback, and technical information to operate and improve the services.

1. Information We Collect

Location information

The app may ask for device location to show your position on a route, help you move between stops, and provide nearby tour content. If you allow precise location, the app can use precise location for these features.

With location access enabled, the app may save information about your walk. Depending on the app and how you use it, this can include the tour and stops visited and time-stamped location data, including precise location when permitted, that can show your route. This information is associated with your guest or signed-in account. We use it to provide tour features, understand how tours are used, troubleshoot problems, and improve the experience.

Guest accounts and sign-in

The app creates a guest account even if you do not sign in. We use it to operate and secure app features and may associate it with tour activity, purchases, and feedback. If you later link it to Apple or Google sign-in, earlier activity remains connected to that account.

Where account combining is offered, you can choose to combine your guest account with an existing Hearabouts account linked to Apple or Google. Applicable account data and access, including purchases, credits, unlocked walks, tour activity, and feedback, become associated with the surviving signed-in account. Combining accounts cannot be reversed. You can still delete the combined account as described below.

Feedback and messages

If you send feedback or contact us, we may keep the message, the contact information you provide, the relevant tour or app details, and information needed to respond and investigate. We use feedback to improve tours and the app.

Sign-in, contact, and purchase information

If you choose to sign in with Apple or Google, we may receive account details that you or the provider make available, such as your email address, display name, and profile picture. If you contact us or choose to receive updates, we may use the contact details you provide to respond or send those updates. If you make a purchase, we may receive information needed to confirm the transaction, grant credits, maintain access to what you bought, and handle refunds or disputes. The payment provider processes billing information under its own terms and privacy policy.

Device, app, and technical information

We may collect technical and usage information to operate, secure, troubleshoot, and improve the app. This may include:

• device type and operating system version;
• app version;
• crash reports or diagnostic logs;
• timestamps and events related to app use;
• analytics information associated with your app installation;
• network and security information processed by our service providers.

Information from third parties

Sign-in, payment, maps, device, and other services you use with the app may provide information needed for those features. They may also process information under their own terms and privacy policies.

2. How We Use Information

We use information to:

• provide tours, location-aware features, accounts, and purchases;
• save tour activity and support route and progress features;
• respond to support requests and send updates you choose to receive;
• understand use of the services, improve tours and app performance, and troubleshoot problems;
• protect the services, prevent misuse, and comply with legal obligations.

3. How We Share Information

We may disclose information in the following ways:

Service providers

We use providers for functions such as authentication, cloud storage, analytics, diagnostics, payment processing, email, support, and security. They process information on our behalf as needed to provide those services, subject to their terms and appropriate safeguards.

Apple purchases, refunds, and disputes

If this option becomes available and you choose to consent, we may share factual information with Apple about your purchase, whether it was delivered, and how much of its credits you used to administer refunds and disputes. This sharing requires your separate, optional, affirmative consent. Accepting our Terms or using the app does not give this consent. We will not make this optional disclosure unless that choice is available and you consent.

Apple may use these facts to inform its refund decision; we do not send a recommendation about whether to approve or decline a refund. You can decline or withdraw consent for future sharing without affecting purchases, app features, or your refund rights. Contact support@hearabouts.tours to withdraw consent. Withdrawal does not undo information already shared. You can also request access to or deletion of information held by Apple through Apple's privacy portal.

Legal and safety reasons

We may disclose information if required by law, legal process, or a valid governmental request, or if we believe disclosure is necessary to protect the rights, property, security, or safety of users, the public, our app, or our business.

Business transfers

If we are involved in a merger, acquisition, financing, reorganization, asset sale, or similar business transaction, information may be transferred as part of that transaction.

Aggregated or de-identified information

We may use or share aggregated or de-identified information that does not reasonably identify you, such as overall tour usage trends.

4. Data Retention

While an account is active, we keep information for as long as reasonably needed to operate and improve the services, maintain records, resolve disputes, protect the services, and meet legal obligations. Retention periods differ based on the purpose of the information.

When you delete an account, we delete its associated personal data, subject to limited retention where reasonably necessary for payment and accounting records, refunds and disputes, security, fraud prevention, legal obligations, and completing and verifying deletion. Limited purchase evidence is retained separately from the deleted account for these purposes.

Some data may remain temporarily in backups or with service providers while deletion and backup processing are completed. We retain these records only for as long as reasonably necessary for the relevant purpose and as permitted or required by law. These retained records do not restore access to the deleted account. Contact support@hearabouts.tours for the status of a deletion request.

5. Your Choices and Privacy Rights

Depending on where you live, you may have legal rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to object to or restrict certain processing, withdraw consent where processing is based on consent, or appeal a privacy-request decision if applicable law provides that right.

To exercise these rights, contact support@hearabouts.tours. We may need to verify your request before acting on it. If you use an authorized agent, we may request proof that the agent has authority to act for you.

Location permission

You can change location access in your device settings. Some tour features may not work properly without it. Changing location access does not erase tour activity already saved; you can contact us to request deletion as described below.

Email updates

If you choose to receive updates, you can opt out of non-essential emails using the unsubscribe instructions in our emails or by contacting support@hearabouts.tours.

Access, correction, or deletion

You can delete your account from Profile in the app, whether you use an automatically created guest account or sign in with Apple or Google. We may ask you to sign in again to confirm deletion of a linked account. You can also contact us at support@hearabouts.tours to request access to, correction of, or deletion of information associated with your app account.

Account deletion is permanent. You lose access to the account, unused credits, access to unlocked walks, and account-owned full-tour downloads. We delete personal data associated with the account, including its profile, saved tour activity, feedback, and associated analytics data, subject to the limited retention described in Data Retention. If you previously combined accounts, deletion applies to the combined account and its associated data. Any new guest account created after deletion is separate and does not restore the deleted account's credits, access, or downloads.

Deletion does not itself request or issue a refund and does not limit your rights under applicable law or App Store rules.

6. Children's Privacy

The app is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact support@hearabouts.tours and we will take appropriate steps to delete it.

7. International Users

The app may be used by people in different regions. Your information may be processed in the United States and other locations where we or our service providers operate. These locations may have privacy laws different from those in your region.

8. Security

We use reasonable technical and organizational measures designed to protect information. No method of transmission or storage is perfectly secure.

9. Changes to This Privacy Policy

We may update this Privacy Policy as the services change. We will update the date shown on this page and provide additional notice or request consent when required by law or applicable platform rules.

10. Contact Us

For privacy questions or requests, contact:

Hearabouts
Email: support@hearabouts.tours

These Terms are between you and the person or entity operating the services under the Hearabouts brand. In these Terms, "the app" means Hearabouts or Mountain View Historic Tour, as applicable. Features, tours, and prices may differ between the apps and may change over time.

1. Using the App

You may use the app for personal, non-commercial enjoyment and education, subject to these Terms.

You are responsible for your own device, headphones, network connection, battery, transportation, judgment, and personal awareness while using the app.

The app may provide location-aware tour guidance, maps, walking directions, audio narration, historical context, and related content. These features are provided for convenience and may not always be complete, current, precise, safe, or accurate.

2. Eligibility and Using the App

You may use the app only if you can form a binding agreement with us and only in compliance with these Terms and applicable laws. The app is not intended for children under 13. If you are under 18, you may use the app only with involvement and permission from a parent or legal guardian.

We grant you a limited, non-exclusive, non-transferable, revocable license to install and use the app on devices you own or control, solely for your personal, non-commercial use and in accordance with these Terms and applicable App Store terms.

You are responsible for any device, data, messaging, or carrier charges that may apply when you download, update, or use the app.

3. Walking Tour Safety

The app is meant to be used while walking in real public spaces. You are responsible for your own safety and surroundings.

When using the app, you agree to:

• pay attention to traffic, bikes, scooters, trains, signals, construction, uneven surfaces, weather, and other hazards;
• follow all applicable laws, signs, closures, and instructions from public authorities;
• use your own judgment before following any route, direction, location prompt, or suggested stop;
• use headphones responsibly and keep enough awareness of your surroundings;
• avoid entering private property or restricted areas unless you have independent permission;
• stop using the app when it would be unsafe or distracting to continue.

We do not control public streets, sidewalks, buildings, businesses, transit facilities, parks, events, construction, closures, signage, lighting, accessibility conditions, or weather conditions.

4. Tour Content

The app may include narration, text, images, maps, routes, historical summaries, recommendations, and other content.

We work to make tour content useful and accurate, but facts and descriptions may reflect incomplete or mistaken sources, changing conditions, or different historical interpretations. Tour content is provided for general informational and entertainment purposes.

Location information, walking directions, distances, durations, stop order, and location-triggered prompts are estimates. They may be delayed, inaccurate, unavailable, or inconsistent with real-world conditions. You should independently assess your surroundings and should not rely on the app as your only source for safety, navigation, transit, legal, accessibility, or emergency information.

5. Accounts and Authentication

The app creates a guest account without requiring you to sign in. Some features may offer optional sign-in. The Privacy Policy on this page explains how we use account information and tour activity.

You are responsible for keeping access to any account or sign-in method you use secure.

We may suspend, limit, or remove access to accounts or app features if we believe there has been misuse, abuse, fraud, security risk, or violation of these Terms.

Combining accounts

Where offered, you may confirm that you want to combine your guest account with an existing Hearabouts account linked to Apple or Google. This combines applicable account data, credit balances, and unlocked-walk access into the signed-in account. Positive and negative credit balances are combined, so a negative balance can reduce the credits available to use. A walk unlocked in both accounts remains a single unlock; combining accounts does not return credits already used to unlock it.

Combining accounts is permanent and cannot be reversed. You cannot separate the accounts again. You may still delete the combined account.

Deleting an account

You can permanently delete a guest or signed-in account from Profile in the app. Deletion permanently removes access to the account, unused credits, access to unlocked walks, and account-owned full-tour downloads. Deleting a combined account removes access from both former accounts. Any new guest account created afterward is separate and does not restore deleted credits, access, or downloads.

Deletion does not itself request or issue a refund and does not limit your rights under applicable law or App Store rules. The Data Retention section explains the limited records we may retain. Contact support@hearabouts.tours for the status of a deletion request.

6. Feedback and User Submissions

The app or related services may let you submit feedback, support messages, suggestions, or other content.

You are responsible for anything you submit. You agree not to submit content that is illegal, abusive, harassing, defamatory, invasive of privacy, infringing, misleading, spammy, or harmful to the app, other users, or third parties.

By submitting feedback, suggestions, or similar content, you grant us a worldwide, non-exclusive, royalty-free license to use, host, store, reproduce, modify, aggregate, analyze, publish, and display that content for operating, improving, promoting, and developing the services. This does not give us ownership of your content.

If you submit ideas, suggestions, or feature requests, you agree that we may use them without restriction or compensation to you.

7. Email Updates

We may send service or account messages and respond to support requests. If you choose to receive product updates, you can opt out of non-essential emails using the unsubscribe instructions in the message or by contacting support@hearabouts.tours.

8. Purchases and Paid Features

Some tours or features may be free or paid, depending on the app and offering. Prices and purchase details are shown when a paid feature is offered. Additional purchase, refund, App Store, creator, or subscription terms may apply where relevant.

Refunds are handled under applicable law and the rules of the store that processed the purchase. If credits from a refunded purchase were already consumed, your credit balance may become negative. This is a non-monetary in-app adjustment, not money you owe us. Credits added later first reduce that negative balance before becoming available to use. A refund does not revoke a walk that was already unlocked; deleting the account removes that access.

We may share factual purchase, delivery, and purchase-usage information with Apple for refund and dispute administration, subject to the consent requirements and choices in the Privacy Policy. Accepting these Terms or using the app is not consent to this sharing.

Nothing in these Terms limits any consumer rights or remedies that cannot be excluded or restricted under applicable law, including any right to a refund.

9. Intellectual Property

The app, tour scripts, audio narration, design, branding, logos, software, maps overlays, route structure, and other materials are owned by us or our licensors and are protected by intellectual-property laws.

You may not copy, reproduce, distribute, modify, sell, lease, scrape, reverse engineer, or create derivative works from the app or its content except as allowed by law or with our written permission.

You may use the app and tour content for your own personal, non-commercial tour experience.

10. Third-Party Services and Places

The app may rely on or link to third-party services, including maps, app stores, sign-in and payment services, businesses, public agencies, or websites.

We do not control third-party services or physical places. Their terms, privacy policies, availability, hours, pricing, accessibility, safety conditions, and content are their own responsibility.

Mentioning a place, business, building, public site, historical source, or service does not mean we endorse it or that it endorses us.

11. Acceptable Use

You agree not to:

• misuse, disrupt, overload, or interfere with the app or its infrastructure;
• attempt to bypass security, authentication, rate limits, or access controls;
• use the app to violate laws or third-party rights;
• submit malicious code, spam, or abusive or misleading content;
• scrape, bulk copy, or harvest content or data from the app;
• impersonate another person or misrepresent your affiliation;
• use the app in a way that could harm users, public spaces, private property, or our services.

12. App Availability and Changes

We may change, suspend, or discontinue the app, tours, content, or features at any time.

We may release updates that you need to install to keep using some or all features.

13. Disclaimers

The app is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and uninterrupted operation.

We do not promise that:

• the app will always be available or error-free;
• tour content or historical information will always be complete, accurate, or current;
• maps, directions, distances, durations, routes, stops, or location triggers will be precise, current, safe, or suitable;
• every route, sidewalk, park, business, or transit area will be open, safe, accessible, or suitable for every user;
• audio playback, GPS, network connectivity, or device features will work perfectly.

14. Limitation of Liability

To the fullest extent permitted by law, Hearabouts and its owners, employees, contractors, partners, suppliers, and licensors will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost data, service interruption, or loss of goodwill arising from or related to your use of the app.

To the fullest extent permitted by law, our total liability for any claim related to the app or these Terms will not exceed the greater of: (a) the amount you paid us for the app feature giving rise to the claim in the three months before the claim; or (b) US $50.

Some jurisdictions do not allow certain limitations of liability, so some limits may not apply to you.

15. Indemnity

You agree to defend, indemnify, and hold harmless Hearabouts and its owners, employees, contractors, partners, suppliers, and licensors from claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from or related to your misuse of the app, your submissions, your violation of these Terms, or your violation of law or third-party rights.

16. Termination

You may stop using the app at any time.

We may suspend or terminate your access to the app or specific features if we believe you violated these Terms, created risk, caused harm, or used the app in a way that is abusive, unlawful, or harmful to the service.

Sections that by their nature should survive termination will survive, including intellectual property, feedback licenses, disclaimers, limitation of liability, indemnity, governing law, and dispute provisions.

17. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules, except where applicable law requires otherwise.

18. Dispute Resolution

Before filing a claim, you agree to contact us at support@hearabouts.tours and try to resolve the issue informally. Include your contact information, a description of the issue, and the outcome you want.

If the issue is not resolved informally, disputes will be handled in the state or federal courts located in Santa Clara County, California, unless applicable law requires a different venue.

19. Apple App Store Terms

If you downloaded the app from the Apple App Store, Apple's terms may also apply. Apple is not responsible for the app or its content. Apple and its subsidiaries are third-party beneficiaries of these Terms for App Store-related purposes and may enforce these Terms against you as permitted by Apple's rules.

20. Changes to These Terms

We may update these Terms as the services change. We will post the updated version and its date. For material changes, we will provide reasonable notice and seek agreement where required. Updated Terms take effect on the date we specify after any required notice.

Your continued use of the services after notice and after updated Terms take effect means you accept the updated Terms, to the extent permitted by law.

21. California Residents

If you are a California resident, you may contact the California Department of Consumer Affairs' Consumer Information Center at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

22. Contact

Questions about these Terms can be sent to:

Hearabouts
Email: support@hearabouts.tours